Supporting Our Customers
We believe in empowering our users through innovative product features, educational resources, and dedicated support—giving you the tools you need to make informed, responsible decisions about your gaming experience.
Player Empowerment
We want to empower you with player tools that will help you manage your gaming responsibly.
Learn MoreEducation
Our educational material can help you understand odds, bet types, and strategies for a more informed betting experience.
Learn MoreSupport Resources
Need help with gambling-related concerns? These resources offer confidential support and treatment options.
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Know Your Customer
Customer protection is at the heart of what we do, and we work hard to make sure only those who meet their state’s legal requirements can join in.
Athlete Harassment
FanDuel condemns in the strongest possible terms any form of abuse or harassment directed at athletes—whether in person, at sporting venues, or through digital and social channels. FanDuel’s policies make clear that harassment or threats to athletes are completely unacceptable. Our terms and conditions clearly outline that if we determine a customer engaged in the harassment of any participant at a sporting event, we can suspend the account.
When FanDuel identifies customers engaging in such conduct, the company takes swift and decisive action, including suspending or banning the offending accounts. FanDuel encourages all fans to behave respectfully and responsibly, supporting the broader mission of creating a positive sports entertainment ecosystem.
Proxy Wagering
Proxy wagering is a prohibited form of wagering when someone places a bet on behalf of someone else. Every wager must come directly from the account holder. This standard is how we keep gaming fair, secure, and responsible for everyone.
In partnership with RG Ambassadors Randy Livingston and Anita Ondine Smith, FanDuel has created Trusted Voices: Conversations About Betting.
This online resource hub features videos and educational materials on key topics, such as Proxy Wagering, designed to equip adults with tools and resources to talk to young people about the risks of gambling.
VIP Program
FanDuel’s VIP program is all about service, not sales. Our account managers aren’t paid based on how much customers wager. Instead, their success is measured by service goals: promoting responsible play, staying compliant, and constantly improving through training.
We invest heavily in ongoing education for our team, including through Responsible Gaming (RG), Know Your Customer (KYC), and Anti-Money Laundering (AML). Account managers work closely with our RG team to flag and escalate any signs of problematic gambling, ensuring customer safety always comes first.
FanDuel notices that even the little things make a difference, such as including RG tools and resources in customer emails so players know help is always available.
