Privacy Policy
Last Update Posted: August 9, 2024
1. Introduction
1.1 FanDuel (“FanDuel, we, us”) recognizes that people who use FanDuel’s Service (“you” or “users”) value their privacy. This Privacy Policy details important information regarding the collection, use and disclosure of personal information collected on FanDuel’s sports betting and iGaming websites located at Canada.sportsbook.fanduel.com, Canada.casino.fanduel.com and Canada.account.fanduel.com (collectively, the "Site"), the related mobile app, and any other features, tools, materials, or other services offered from time to time by FanDuel (the “Service”). FanDuel provides this Privacy Policy to help you make an informed decision about whether to use or continue using the Service.
This Site and the Service are being offered by FanDuel as part of the open and regulated iGaming market conducted and managed by iGaming Ontario (http://www.igamingontario.ca/en). In the course of providing the services (i) FanDuel collects, uses and discloses personal information on behalf of and as agent to iGaming Ontario; and (ii) FanDuel collects personal information in accordance with Freedom of Information and Protection of Privacy Act (“FIPPA") and other applicable privacy laws, and under the authority of Ontario Regulation 722/21 made under the Alcohol and Gaming Commission, and the operating agreement entered into between FanDuel and iGaming Ontario.
1.2 This Privacy Policy should be read in conjunction with our Terms of Use . By accessing the Service, you understand and agree that your personal information will be collected, used and otherwise treated in accordance with practices described in this Privacy Policy. “Personal information” means information about an identifiable individual and includes any information that constitutes personal information within the meaning of FIPPA and other applicable privacy laws.
1.3 Your use of the Service and any information you provide through the Service remains subject to the terms of this Privacy Policy and our Terms of Use, as each may be updated from time to time.
2. Information We Collect
2.1 By using our Service and by submitting information to us through your use of our Service then this Privacy Policy will apply. You provide certain personal information to FanDuel when choosing to participate in the various activities on the Service such as registering for an account, placing wagers, posting messages, taking advantage of promotions, responding to surveys or subscribing to newsletters or other mailing lists.
We take reasonable steps to ensure we do not collect personal information from anyone under the age of 19. If a parent or guardian becomes aware that his or her child under the age of 19 has provided us with information, the parent may contact us at the details set out below in the “Changes and Updates” section to have such personal information deleted.
The personal information we collect from you generally may include:
2.1.1 your full name;
2.1.2 email address;
2.1.3 date of birth;
2.1.4 PayPal, bank account or credit card billing information;
2.1.5 username;
2.1.6 descriptive occupation (i.e., job position and industry);
2.1.7 your preferences;
2.1.8 if you choose to participate, submissions to various promotions;
2.1.9 responses to surveys;
2.1.10 communications sent to us by you;
2.1.11 your subscriptions to newsletters and services offered by us; and
2.1.12 location-based information. Our Service uses location-based services in order to locate you so we may verify your location to ensure compliance with legal and regulatory requirements.
2.2 In addition to the above, we will need to verify your identity in order for you to use some aspects of the Service. For such purposes we (or our third-party verification provider) will verify your identity with a credit bureau and access your credit file (only for identification verification and not as a credit check). This will not affect your credit score. We (or our third-party verification provider) may also verify your identity with your mobile phone provider. We may also collect the following personal information from you (for compliance reasons, provision of this information, when requested, is a mandatory condition of using our Service):
2.2.1 passport information;
2.2.2 drivers license information;
2.2.3 permanent and temporary address;
2.2.4 tax-related information;
2.2.5 other identification documents, such as, a utility statement, bank statement, or marriage license, and the number associated with that information; and
2.2.6 other information as may be required to verify you in accordance with applicable laws and regulations
2.3 We will collect certain of the above personal information, and if provided by you, your country of residence, business telephone number, employer’s name, employer’s address, citizenship, and alias/preferred name for the purposes of complying with our anti-money laundering obligations under applicable law.
2.3.1 If you attest that you are a Politically Exposed Person (“PEP”) the Head of an International Organization (“HIO”), or a family member or a close associate of a PEP or HIO, as those terms are defined in the Terms and Conditions, you will be required to provide additional information such as your source of funds, your source of wealth, the nature of your connection to the PEP or HIO if you are a family member or close associate of a PEP or HIO, the office or position of the PEP/HIO, the PEP or HIO organization/institution name and, if you are a family member or close associate of a PEP or HIO, the nature of the relationship between the family member and close associate of the PEP or HIO. Such information is collected on behalf of iGaming Ontario and may be shared with other Operators as part of enterprise level player monitoring.
2.4 In addition to any Personal Information or other information that you choose to submit to us via our Service, we and our third-party service providers may use a variety of technologies that automatically (or passively) store or collect certain information whenever you visit or interact with the Service (“ Usage Information”). This Usage Information may be stored or accessed using a variety of technologies that may be downloaded to your personal computer, browser, laptop, tablet, mobile phone or other device (a “ Device”) whenever you visit or interact with our Service. When your Device contacts our web servers (for example, when you visit this Service or view an HTML e-mail), our web servers automatically collect Usage Information. We also may determine the applicable technology available in order to serve you the most appropriate version of a web page, e-mail, advertising or promotional announcement or similar service. To the extent we associate Usage Information with your Personal Information we collect directly from you on the Service, we will treat it as Personal Information.
2.4.1 This Usage Information may include:
· your IP address, UDID or other unique identifier (“ Device Identifier”). A Device Identifier is a number that is automatically assigned to your Device used to access the Service, and our computers identify your Device by its Device Identifier;
· your Device functionality (including browser type, operating system, hardware, mobile network information);
· the areas within our Service that you visit and your activities there, including remembering you and your preferences;
· your Device location;
· your Device characteristics; and
certain other Device data, including the time of day, referrer data that identifies the web page visited prior and subsequent to visiting our Services among other information.
2.5 Cookies Information: When you visit the Site, we may send one or more cookies - small files - to your Device, which may enable us or others to uniquely identify your browser. FanDuel uses both session cookies and persistent cookies. A persistent cookie remains after you close your browser. Persistent cookies may be used by your browser on subsequent visits to the Site. Persistent cookies can be removed by following your web browser help file directions. Session cookies are temporary and typically disappear after you close your browser. You may be able to reset your web browser to refuse all cookies or to indicate when a cookie is being sent. However, some features of the Site or Service may not function properly if the ability to accept cookies is disabled. If you do not wish to receive a cookie, you may set your browser not to accept cookies. Please note, however, that if you decide not to accept cookies from our website, this may impact the functioning of certain features of our Site and your ability to perform certain transactions or access certain content.
2.6 Log File Information: When you use our Service, our servers may automatically record certain information that your Device sends whenever you visit any website and use certain apps. These server logs may include information such as your web or app request, Internet Protocol ("IP") address, browser type, browser language, referring/exit pages and URLs, platform type, UDID or other unique identifier (“Device Identifier”), your Device functionality (including browser type, operating system, hardware, mobile network information, number of clicks, domain names, landing pages, pages viewed and the order of those pages, the amount of time spent on particular pages, the date and time of your request, and one or more cookies that may uniquely identify your browser.
2.7 Clear GIFs Information: When you use our Service, we may employ technology such as "clear GIFs" (a.k.a. Web Beacons) which are used to track the online usage patterns of our users. In addition, we may also use clear GIFs in HTML-based emails sent to our users to track which emails are opened by specific users. We may use Web Beacons to count visitors to our web pages or to monitor how our users navigate our Service, and we may include Web Beacons in e-mail messages in order to count how many of the messages we sent were actually opened or acted upon. We use Web Beacons to compile aggregate statistics about our Service and our marketing campaigns.
2.8 Embedded Scripts: An embedded script is programming code that is designed to collect information about your interactions with the Service, such as the links you click on. The code is temporarily downloaded onto your Device from our web server or a third party service provider, is active only while you are connected to the Services, and is deactivated or deleted thereafter.
2.9 Browser Fingerprinting: Collection and analysis of information from your Device, such as, without limitation, your operating system, plug-ins, system fonts and other data, for purposes of identification.
2.10 ETag, or entity tag: A feature of the cache in browsers. It is an opaque identifier assigned by a web server to a specific version of a resource found at a URL. If the resource content at that URL ever changes, a new and different ETag is assigned. Used in this manner ETags are a form of Device Identifier. ETag tracking may generate unique tracking values even where the consumer blocks HTTP, Flash, and/or HTML5 cookies.
2.11 Recognition Technologies: Technologies, including application of statistical probability to data sets, which attempt to recognize or make assumptions about users and devices (e.g., that a user of multiple devices is the same user).
2.12 FanDuel may also collect information about you from third parties, such as marketing partners, identity verification services, anti-fraud services and other service providers.
3. The Way FanDuel Uses Your Personal Information
3.1 We use your personal information to operate, maintain, and provide to you the features and functionality of the Service, including but not limited to the following:
3.1.1 providing you with our products and services, including our games;
3.1.2 protecting and administering your account
3.1.3 to provide customer support, including to resolve disputes, collect fees and troubleshoot problems;
3.1.4 to process and track the results of your gambling and other transactions you enter into using the Service;
3.1.5 to verify your identity, including your accounts on the Service;
3.1.6 processing and responding to enquiries;
3.1.7 personalizing your use of the Service,
3.1.8 alerting you to new features, special events, products and services, or certain third-party products or services in which we think you will be interested;
3.1.9 enforcing the legal terms that govern your use of the Service;
3.1.10 manage risk, or to detect, prevent, and/or remediate fraud or other potentially prohibited or illegal activities; and
3.1.11 investigating and protecting the integrity of the Service.
3.2 Where you have given us your consent, we may use your information (both personal and non-personal information) to send you marketing and advertising content, including sending you advertising through multiple channels, such as direct mail, email, push notifications and display media. We may send you advertising or content regarding our products and services, or products and services that we market on behalf of another company, such as a sports team, a sports venue, or other entity.
3.2.1 With your consent, in the event that you win a prize, we may use your name, likeness and other biographical information for commercial purposes.
3.3 We may use your information to communicate with you about:
3.3.1 our products and services in which you may be interested provided that you have not requested otherwise;
3.3.2 newsletters and information for which you have signed up; and
3.3.3 non-marketing or administrative purposes (such as notifying you of major changes to the Service or for customer service purposes).
3.4 We use your information to improve the quality and design of our Service and to create new features, promotions, functionality, and services such as by storing, tracking, and analyzing user preferences and trends.
3.5 We also use cookies, clear gifs, log file information, and mobile app information such as device identifiers for purposes such as (a) remembering information so that you will not have to re-enter it during your visit or the next time you visit our Service; (b) providing custom, personalized content and information; (c) monitoring the effectiveness of our marketing campaigns; (d) monitoring aggregate metrics such as total number of visitors, pages viewed, etc.; and (e) tracking your entries, submissions, and status in promotions, sweepstakes, and contests. You can learn more about how these technologies are used in the Section below, Third Party Advertising and Analytics.
3.6 We may anonymize, de-identify, or aggregate your information for any legitimate business purposes, including for reporting and research, or advertising. Such anonymized and/or aggregated data does not personally identify you.
3.7 We will retain personal information as long as necessary to fulfill these purposes unless the law requires us to keep it for a longer period of time. To provide security and business continuity for the activities described here, we make backups of certain data, which we may retain for longer than the original data.
4. Transfer to and Disclosure to Third Parties
4.1 We may transfer the information we collect or receive from you to our subsidiaries, affiliated companies, agents, or other businesses, or service providers who process your information on our behalf in order to provide or operate the Service. Our service providers may be located in the U.S., Canada or other foreign jurisdictions. These third parties are only provided with the information they need to perform their designated functions. For instance, these entities may have access to your information for purposes including (but not limited to) billing and accounting, hosting, marketing, promotional and email services, customer and technical support, know-your-client identity verification, responding to access requests, and for the purpose of accepting deposits and paying withdrawals and processing such information on our behalf, and in each case, may use the information to make improvements to the services they provide to us. Our agreements with these service providers limit the kinds of information they can use or process and require them to use reasonable efforts to keep your personal information secure.
4.2 When you choose to share information with social media services about your activities on FanDuel by, for example, connecting your social media account to our Service, then FanDuel may share your personal information and information about your use of the Service with such social media sites. Please make sure to read the terms and privacy statements of such sites prior to connecting to our Service in this way.
4.3 In the event that you win a promotion run by us we may be required to disclose your name, contact information and information about the prize you win to governmental authorities.
4.4 Where you have provided your consent, we may share your personal information with selected third parties for their commercial or marketing use in conjunction with your relationship with FanDuel or as part of a specific program or feature.
4.5 In addition, we may disclose to third parties various types of your information for targeted online or mobile advertising, as further described in the Section titled “Advertising and Analytics.”
4.6 We also may share personal information in other situations with your consent.
4.7 FanDuel also reserves the right to disclose personal information that FanDuel believes, in good faith, is appropriate or necessary to enforce our Terms of Use, take precautions against liability or harm, to investigate and respond to third-party claims or allegations, to respond to court orders or official requests, to comply with state and federal regulations, including but not limited to sharing with appropriate tax authorities, to protect the security or integrity of our Service, to report violations of FanDuel’s eligibility rules to third parties, including employers of individuals affiliated with other daily fantasy sites, and to protect the rights, property, or safety of FanDuel, our users or others.
4.8 In the event that FanDuel is involved in a merger, acquisition, sale, bankruptcy, insolvency, reorganization, receivership, assignment for the benefit of creditors, or the application of laws or equitable principles affecting creditors' rights generally, or other change of control, there may be a disclosure of your personal information to another entity related to such event.
4.9 Your personal information may be disclosed by FanDuel or its service providers in response to a search warrant to other legally valid inquiry or order, or to another organization for the purposes of investigating a breach of an agreement or contravention of law or detecting, suppressing or preventing fraud, or as otherwise may be where the disclosure is required or authorized by law or regulatory authority, which may include lawful access by U.S. or foreign courts, law enforcement or other government authorities.
5. Your Choices
5.1 FanDuel will process your personal information in accordance with this Privacy Policy, and as part of that FanDuel provides you with certain choices about how we process your personal information. These choices are set out below.
5.2 FanDuel will use reasonable efforts to ensure your information is accurate and up to date. Please update your information through your account whenever your information is incomplete, out-of-date or otherwise changes. You can access and update certain personal information FanDuel holds about you at any time by logging into your account via the Service. You can update your marketing preferences and whether or not you would like us to send you newsletters in your account. You can also unsubscribe to marketing emails and newsletters by using the 'unsubscribe' feature in the communication.
5.3 We may occasionally send display media to you, in a targeted way, whether through web or mobile browsers or mobile applications. You may opt out of many third parties that support and send this type of targeting advertising by going to www.aboutads.info, and you may learn more about this type of advertising in the below Section titled “Third Party Advertising and Analytics.” You may opt out of tracking for mobile advertising through the settings on most smartphones, and you may learn more about these settings through those mobile device platforms, i.e., Google ( here ) and Apple ( here ) . (Please note that these companies may change either the way these settings operate, the content or the availability of these pages.)
5.4 We may occasionally send you push notifications to your mobile device. You can turn off certain push notifications in the account settings of your FanDuel mobile app. You can also turn off push notifications specific to our Service in the settings on your iOS device, or through the application manager in your Android device.
5.5 Subject to some important legal limitations you can make additional requests through our webform (set out below), such as to request access to, correction or deletion of certain personal information we store; to receive a copy of certain personal information you provided to us in portable form or to request that we share it with a third party; to request restrictions on the use of your personal information; to object to our use of your personal information; or to withdraw consent to use your personal information (which will not affect the legality of any processing that happened before the request takes effect). You may submit these requests by using our webform .
5.6 For example, you can contact us to opt out of all processing of your personal information for direct marketing purposes (in addition to the unsubscribe option described here ).
5.7 You can reach us as described below with any other concerns, or complaints regarding our data collection, data use or data transfer. You also have a right to file a privacy complaint with the relevant privacy regulator, but we respectfully invite you to allow us to try to resolve the matter directly. We will attempt to answer your questions and satisfy your concerns in a timely and complete manner.
6. Advertising And Analytics
6.1 We work with a number of companies that assist in marketing our services to you on third party websites. These companies may collect information about online activities conducted on a particular computer, browser or device over time and across third-party websites or online services for the purpose of delivering advertising that is likely to be of greater interest to you, including about our Services, on sites and apps of third parties. Also, certain ads appearing on our Service are delivered by our advertising partners. Our advertising partners may use cookies and other similar technologies, often in conjunction with unique (anonymous) cookie identifiers, to collect data about your activities and interests, including the technologies described above. Some of these partners may use mobile device identifiers, such as Apple IDFAs and Google/Android Advertising IDs. Doing this allows the ad companies to recognize your computer or device each time they send you an online or mobile advertisement. In this way, the ad companies may compile information about where you, or others who are using your computer or device, saw their advertisements and measure your interaction with each ad. This information allows ad companies to deliver targeted advertisements that may be of increased interest to you, both on our Service and elsewhere online. Just as these technologies may be used to target ads on our websites and apps, we, or our advertising partners, may use these same technologies and data points (e.g., mobile identifiers, cookie identifiers, location-based data), through our Service or through other services, to target advertising (for ourselves or other companies) on other sites or mobile apps. Sometimes, these identifiers may be derived from a hashed or encrypted version of personal information such as your email address. We may use this information to measure the performance of our advertising as well, for instance, to evaluate which ads or content our users prefer, or which are most effective. In addition, sometimes we or an advertising partner may tailor advertising to you across different devices.
6.2 To learn more and to opt out of the collection of data on our website by third parties (including those described above) for interest-based advertising purposes, please visit www.aboutads.info/choices or www.youronlinechoices.com . Note that because this opt out method may be cookie-based, you will need to opt out again if you update or change your browser, or delete your cookies. You can also control interest-based advertising on apps on your mobile device with the AppChoices app, available for iOS and Android. Note that opting out will not affect the quantity of ads you see online but likely will cause the ads to be less relevant to you.
6.3 We also work with third-party analytics companies to collect data on our Service through cookies and other automated means. In some cases, the third parties mentioned in this section may maintain the information they collect in personally identifiable form. These services allow us to view a variety of reports about how visitors interact with the Services so we can improve our website and understand how people find and navigate it.
7. Information Security
7.1 We are committed to protecting the security of your personal information. We use a variety of security technologies and procedures to help protect your personal information from unauthorized access, use, or disclosure.
7.2 Whilst neither we, nor any other organization, can guarantee the security of information processed online, we do have appropriate security measures in place to protect your personal information. For example, we store the personal information you provide on secure computer systems with limited access that are located in facilities to which access is limited. Additionally, we maintain a Security Incident Response Plan. We will provide you notice in the event of an incident that materially impacts your personal information (a “Data Incident”). We will notify you, iGaming Ontario, and any other applicable regulatory authority about the Data Incident, and we will aid iGaming Ontario and any applicable authorities in the management and handling of the Data Incident.
7.3 To further protect your privacy and security, we reserve the right to take reasonable steps (such as requesting your password) to verify your identity before granting you profile access or making corrections.
7.4 Additionally, you should ensure your password is kept secret at all times. You will be responsible for maintaining the secrecy of your password and account information. For general information on how to protect your information online, please refer to the resources posted by the Information and Privacy Commissioner of Ontario at [ https://www.ipc.on.ca/privacy-individuals/ensuring-your-privacy-is-protected/ ].
8. Changes and updates
8.1 This Privacy Policy may be revised periodically and this will be reflected by the "Last update posted" date above. Please revisit this page to stay aware of any changes. If a revision to this Privacy Policy, in our sole discretion, is material, we will notify you by contacting you through the email address associated with your account.
8.2 Any questions, or comments that you might have should be emailed to Privacy Director at privacy@fanduel.com or forwarded in writing to:
FanDuel Group Inc
300 Park Avenue South, 14th Fl.
New York, NY 10010 USA
If you wish to make a complaint, you can make one through our complaints process, which can be found at: [Section 30 of Terms and Conditions].